ORLANDO, Florida
"This is another major milestone in our ongoing relationship with Med-Trans, with whom we already have long-term fleet management programs in place," said Raffaele Virgili, Vice President, Customer Service, P&WC. "Med-Trans is currently in a multi-year process of taking delivery of 16 EC135P2 twin-engine helicopters equipped with our PW206B2 engines."
Med-Trans, headquartered in Dallas, Texas, is a leading provider of air-ambulance programs in selected locations throughout the United States focused on establishing partnerships with leading hospital systems, medical centres and EMS agencies to provide customized air medical programs through specialized delivery formats, including alternative delivery models, community-based models and traditional hospital-based models. The company's extensive fleet delivers teams of highly trained medical and flight professionals to patients requiring emergency medical care and transports them to the appropriate medical facility.
The EC135P2 is a light twin-engine, multi-purpose helicopter of the two- to three-ton class with up to eight seats for the pilot and passengers. Popular for its low operating costs, high quality and high flexibility in mission adaptation, The EC135P2 is ideal for Med-Trans' medical applications.
Helicopter OEM Eurocopter is a valued partner for P&WC, having taken delivery of its first PW206B production engine in 1996. Eurocopter has also selected P&WC's PT6C-67E engine for its EC175 aircraft.
P&WC customer service
P&WC is celebrating the 22nd anniversary of its ESP® plan this year, with more than 1,000 operators and 3,000 engines enjoying the benefits of membership.
Operators of P&WC's family of PW200 engines enjoy the full backing of P&WC's world-class customer service supported by a worldwide network of more than 100 field support representatives (FSRs), distribution centres in key locations around the world and more than 80 mobile repair technicians; a broad pool of rental and exchange engines; a customized Fleet Management Program (FMP®) and Eagle Service™ Plan (ESP); comprehensive warranty coverage; as well as an extensive Customer Service Network with more than 30 facilities around the world.
P&WC and the helicopter industry
Since the 1970s, P&WC has produced more than 12,000 engines for the helicopter market, accumulating more than 43 million flying hours. The company has certified 31 models for more than 25 applications and engines destined for the helicopter industry.
We continue to make significant investment in our market-leading PW200 and PT6 turboshaft families of engines. Our outlook remains strong and we continue to direct our R&D investments toward customer-driven initiatives that target outstanding performance and reliability, optimal power-to-weight ratio, fuel burn, operating economics and environmental performance.
Come see us at Heli-Expo: Booth 421, Orange County Convention Center
Interested operators are invited to drop by P&WC's booth (421) to speak with a customer service representative.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada is shaping the future of business aviation with dependable, high-technology engines. Every second, a Pratt & Whitney Canada-powered aircraft takes off or lands somewhere in the world. Pratt & Whitney Canada's engines, with more than 500 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. Pratt & Whitney Canada is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
There are currently more than 47,000 engines in service on over 25,000 aircraft operated by some 10,000 operators in 198 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet.
P&WC has been taking front-line services to the next level ever since it launched its Customer First Centre (CFirst) in 2007. CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 100,000 contacts every year.
Based in Longueuil, Quebec (Canada), Pratt & Whitney Canada is a United Technologies Corp. company (NYSE:UTX - News). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.
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