Released last April, the RightNow Secure Government Cloud meets intense levels of security certification and accreditation (C&A) to help agencies reap the benefits of a secure government-focused cloud, such as rapid time to deploy, frequent access to solution innovation, increased reliability, and lower cost of ownership.
Federal Agencies Live in the RightNow Secure Government Cloud
The U.S. General Services Administration (GSA) is live in RightNow’s Secure Government Cloud. GSA is using RightNow CX, the customer experience suite, delivered via the secure cloud to improve operational efficiency and provide exceptional citizen support.
The U.S. Department of Health & Human Services Agency for Healthcare Research and Quality (AHRQ) is also live in the RightNow Secure Government Cloud. AHRQ’s mission is to improve the quality, safety, efficiency, and effectiveness of health care for all Americans. Information from AHRQ's research helps people make more informed decisions and improve the quality of health care services.
With RightNow, AHRQ was able to seamlessly migrate to the cloud and address security requirements, privacy issues, accessibility concerns, and the technical support needed for a quick transition.
“AHRQ embraced the ability to move into RightNow’s government hosting environment with its higher security profile because this meshed well with our certification and accreditation process for Web services.”
Gerri Michael Dyer, Electronic Dissemination Advisor, AHRQ
In addition, using RightNow’s secure cloud CX solutions, AHRQ can:
- Support 30 different web resources and various projects including Health IT
- Manage incoming web inquiries, reducing demand on agents and efficiently routing issues to appropriate subject matter experts for fast resolution
- Provide constituents with a central, self-learning knowledge foundation to easily find answers themselves, 24X7
- Have a dialogue with consumers, researchers, clinicians, educators, employers, and providers on health care issues and information products
- Facilitate technical assistance questions to ensure communications and information technology products are accessible
- Quickly add content for website reference on new resources or the latest research available
- Analyze customer feedback to see what information is most popular and to modify available content to address recurring questions
“RightNow helps us keep our fingers on the pulse of target audiences and be responsive to them. We can quickly gauge what issues are important and what information is most relevant to their needs. Our customers find it an effective channel for communicating with us on what AHRQ is doing and providing suggestions and valuable feedback to our programs.”
Gerri Michael Dyer, Electronic Dissemination Advisor, AHRQ
High Security Cloud for Department of Defense
RightNow’s defense-ready hosting capabilities can help the
RightNow is the Secure Government Cloud Leader
RightNow is a leader in bringing the cloud delivery model to government clients and has successfully served the U.S. government for more than ten years. 170 government clients have already implemented RightNow’s cloud based solutions including Center for
Also nearly every U.S. cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community and
“With a focus on improving the customer experience, RightNow provides a market-leading solution for governments looking to enhance service delivery and interactions with their constituents.”
Datamonitor March 2009 report, Decision Matrix: Selecting a CRM Vendor in Government
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc.
Contact:
RightNow Technologies
Chaundera Wolfe, 406-556-3323
cwolfe@rightnow.com
or
Horn Group, for RightNow Technologies
Amy Grady, 415-905-4045
agrady@horngroup.com
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